eBay Sellers Protest

August 13th, 2006 Bookmark on del.icio.us

UK eBay store owners are angry.

Planned changes to eBays search results will hit some store owners hard. While eBay justify these changes in terms of improving the customer experience on eBay, sellers now find that their goods will only be displayed if an item search brings up a small number of results from sellers without a store. Anyone who has sold on eBay for any length of time will remember how eBay always encouraged sellers to open eBay stores. Now products sold through these stores are potentially ‘downgraded’ in eBay search results, and from 21 August, eBay will also change the fees for Shops Listings which could result in higher fees for some sellers.

This is a sorry tale in the rise and potential fall of an industry giant who may have take its eye off the ball once too many times.

The small but growing angry band of UK sellers feel strong enough to propose an eBay.co.uk listing strike on the 15th August, 2006. According to the discussion forum on eBay.co.uk this is a proposal that many eBay UK sellers support.

In Australia just over 1,800 eBay Australian sellers have signed a petition protesting against fee rises there.

Some eBay sellers are so unhappy with their eBay experience that they are petitioning Google to establish an auction site of their own, reports the AuctionBytes website. At the time of writing over 1,100 sellers have signed a petition to Google to establish a Google auction site and you can join the discusssion on establishing a competing auction site, here. The discussion forum puts their case like this:-

We are ebay store owners who have been “dismissed” by ebay through extreme rate hikes. We are searching everywhere for a new “home” and google is the ONLY name on the internet which we feel would be totally trustworthy and woud actually get auction traffic and get it quickly.

According to an article on BloggingStocks.com there were 17 members of the discussion forum on August 3, 80 on August 9 and today, Aug 13, there were 354, most of whom appear to agree with the idea.

Where that leaves eBay sellers is anyones guess. This issue is likely to do the rounds on various forums and the blogosphere and one mainstream UK national newspaper picked up the UK sellers strike on Saturday August 12. It remains to be seen if this issue gets more and wider exposure. I can’t help feeling that eBay’s monopoly position is not healthy, and is ultimately unsustainable. I feel that internet retailers and buyers are crying out for an alternative with a cheaper fee structure and more consumer protection. However, with new and emerging web technologies coming into existence I think the next generation retailing platforms will be radically different from the auction system we have today. Whether Google is likely to be the company to deliver it remains to be seen, but I doubt it.

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